Bain Public

Showing all posts tagged "Listening Skills" ...

Who’s Head Coaching your Product? Set in Place a Mindset for your Team

The path to turning a product vision into reality is no smooth ride. Obstacles along the way are inevitable. Without focus and determination, unavoidable challenges such as market shifts, competitors, and customer changing needs will stager even the most powerful companies. Consequently, ambitious roadmaps are deemed impossible, and the ever-stagnant comfort zone becomes home once again. This is where the importance of an accomplished product manager is most evident. Much like any successful head coach in professional sports, the product manager is the leader of a team. They determine their...

Empathy is the mother of all product roadmaps

Empathy is key to building great products. Give it to your office community, and they will love you. Be a good listener. Encourage them to talk about their product ideas. Talk in term of their interests, let them feel that the idea is theirs and use it to firm up your roadmap. The empathic component is what makes a product manager special. In a field that values objective performance, spending your time on empathic interaction is perceived as a waste of time because is not measurable. But there is a connection between empathy and other outcomes, such as enhanced team buy-in, smoother commu...