The Service Blueprint is a key component of Bain Public's product management process. We use it to help understand the context products operate within. The best way to create a great overarching product strategy is to grow and evolve this document. It helps capture a product's unique activities or the complex combination of actions. It enables companies we work with to deliver on the customer value proposition. "A Service Blueprint is a compelling document that invites engagement by others." It’s a process for simplifying complex systems that exist between business strategy, customer exper...